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Returns & Refunds Policy

Thank you for shopping at SOCKPLAN.

Please read this policy carefully. This is the Return and Refund Policy of SockPlan. The Return and Refund Policy for SockPlan has been created to keep customers aware of the best operational practices in use on our small online business.



Our Products

We officially do not issue refunds and returns for products once the order is confirmed and the product is sent/arrives.

Under extenuating circumstances at the sole discretion of PromosocK L.L.C., herby referred to as SockPlan, refunds can be issued if the situation warrants justification on a case by case basis. We hold the right to request photo proof to back any claims of a damaged products upon delivery. To complete any exceptional return requests, we require a receipt or proof of purchase as well.



Returns (if and when applicable)

If you have been approved for an exceptional return/refund you will need to mail us the defective product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable set number of days. 

Shipping 
To return your product, you should mail your product to: London, United Kingdom, NW103NA Flat 13 Chamberlayne Mansions, Chamberlayne Road

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



Contact Us

If you experience any issues receiving or purchasing our products or if you have any further questions about our Returns and Refunds Policy, please contact us:

    • By email: sales@sockplan.com

    • General enquiries: info@sockplan.com
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